Question 1

What are the order preparation and processing times?

Accepted Answer

Orders are prepared and shipped within 1–2 business days of payment. Orders placed on weekends or holidays will be processed on the next available business day.

Question 2

How long does delivery take?

Accepted Answer

Generally the times are as follows:Italy : 1–3 working daysEuropean Union : 3–5 working daysExtra-EU : 5–10 working days (where applicable)

Question 3

What are the shipping costs?

Accepted Answer

Shipping costs are automatically calculated at checkout, based on weight and destination. We offer free shipping in Italy for orders over €69 .

Question 4

Can I track my shipment?

Accepted Answer

Yes: you will receive a tracking number via email so you can monitor your order in real time.

Question 5

What happens if the package is damaged or delayed?

Accepted Answer

Report any damage to the courier upon delivery (acceptance with reservation) and contact us immediately at info@milanodistillery.com . We do not compensate for delays related to external events such as strikes or weather conditions.

Question 6

Do I have to pay customs or taxes for extra-EU shipments?

Accepted Answer

Any local duties or taxes for shipments outside the EU are the responsibility of the recipient.

Question 7

What payment methods are accepted?

Accepted Answer

Credit/debit cards, PayPal and any other methods available in checkout.

Question 8

How can I contact customer service?

Accepted Answer

Write to us at info@milanodistillery.com or use the contact form on the site. We will respond as soon as possible!

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